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PDF) Perceived service quality as a customer‐based performance measure: An empirical examination of organizational barriers using an extended service quality model | shilpa sampathkumar - Academia.edu
Service Quality Measurements: A Review
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PDF) A Review on Dimensions of Service Quality Models | Emel (Kursunluoglu) Yarimoglu - Academia.edu
Choosing a package carrier during COVID-19 pandemic: An integration of pro-environmental planned behavior (PEPB) theory and service quality ( SERVQUAL) - ScienceDirect
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Assessment of the relationship between the quality of banking services based on SERVQUAL model with customer satisfaction (Case Study: Maskan Bank of Mazandaran Province) - نورمگز
A Conceptual Model of Service Quality and Its Implications for Future Research - A. Parasuraman, Valarie A. Zeithaml, Leonard L. Berry, 1985
